The Best CRM Services in India to-
Power Up Your Customer Relationships & 10X Your Revenues
Simplify customer management and drive repeat purchases by making every consumer feel special. We can help you create seamless experiences that keep your customers loyal and boost your bottom line.
We’re happy to have chosen BrandLoom as our online marketing partner. The team is excellent and works very transparently, so even if there is any challenge, we can sort it out by having open dialogs. Their experts have in-depth knowledge and have been very helpful. If you’re looking for a good digital marketing partner, I highly recommend BrandLoom.
Lee Washington,
Director
Ashley Stewart.
What makes BrandLoom Unique?
Take advantage of our expertise. Grow your Business by consolidating your marketing and sales operations while offering quality customer service. With BrandLoom, choose the most suitable CRM system to meet your customer relationship management goals. We will assist you with CRM selection, integration, and management.
- 100+ Years of Business Experience at Leadership level.
- CRM Evaluation and Selection driven by your business needs.
- CRM Integration and Deployment to assist your organisation.
- Application of CRM for Campaigns and Lead Management.
- Our Understanding of the Power of Branding.
- Our Fully Managed eCommerce Capabilities.
As the adage says, customer is king. If you are a business, ultimately, your goal is to ensure a great customer experience – right from the quality of your product to after sales services. This is where Customer Relationship Management service providers come in.
The world is moving at lightning speed today. Customers expect service providers to respond to their queries and feedback within seconds, or they lose interest or walk away with a negative impression of the brand. However, human beings have their limitations, and businesses must ensure that they have mechanisms in place that stop their customers from abandoning them.
BrandLoom can help you manage your interactions with your customers, and design custom CRM solutions for you at affordable rates. Headquartered in Gurgaon, we bring decades of expertise with our qualified team who understand your needs and provide you with solutions that are intuitive, easy to handle and effective.
What does a good CRM service provider do?
A good CRM software is crucial in managing customer interactions, and a powerful data collection and analytics tool. A good CRM software compiles data from all communication channels of the business process. For small businesses, hiring a CRM development service proves to be beneficial in the long run, as it is a cost effective way to collect and analyze customer data.
Implementing a good CRM software uses data analyses about a customer’s history with a company to predict future behavior patterns. This gives businesses useful insights into customer psyche, and help design targeted marketing campaigns.
While there are many CRM solutions available, brand owners should remember that the ultimate aim for implementing a CRM solution is to increase sales and improve customer service. Implementing a slow or inefficient solution not only slows your growth down, but also negatively impacts customer experience and increases costs.
The BrandLoom advantage
Having worked with many Indian and international clients, BrandLoom is uniquely suited to understand your customer service needs. We offer CRM application development services for everyone- whether you want to implement CRM, or upgrade your existing system, or want to adapt cloud-based CRM offerings. With our custom CRM solutions, you can increase sales and productivity. Our solutions are cost-effective and enable you to spend more time on what you do best- provide good and quick service to your customers.
With our CRM solutions, you can optimize interactions within your organization as well as with your customers. BrandLoom offers you end-to-end solutions, covering various communication channels like sales, marketing, social media and xRM implementation services. We can design solutions for you that can upgrade your CRM platform to be able to handle large-scale operations.
BrandLoom uses predictive modeling and data mining techniques to anticipate trends and customer needs via forecasting, which helps you understand your existing customer better. With predictive analytics, you are also better positioned to deal with potential and first time customers. With BrandLoom at your side, you can:
- Be fast in your interactions and close more deals.
- Follow up on interactions
- Track lead customers and map loyalty levels and trends
- Enhance customer experience and increase customer satisfaction levels.
- Improve customer and employee engagement.
- Deliver a seamless experience across all contact points and business processes
BrandLoom aims for the best, and our focus is on ROI maximization. We offer you solutions unique to your needs. With our CRM solutions, you will be able to anticipate the needs and requirements of your business. This gives you a vision and plan for developing software for maintaining your client and business database, and helps streamline your business processes.
CRM Solutions that We Work With
BrandLoom offers you solutions that cover various facets of CRM:
Analytical CRM : The primary objective of CRM analytics is to map out prominent behavioral patterns and predictions from the existing data and information gathered from various operational CRM systems. For internal purposes, this speeds up the decision making process.
Social Media Analytics: It is not enough for a business to be on social media platforms, it is imperative that they use the data they collect from customer interactions to map trends, improve targeted marketing practices, fine-tune their marketing campaign and increase sales. BrandLoom can help you with social media and community analytics, which gives you useful market insights. This is crucial for gauging the success of your own marketing strategy.
Customer Service Analytics: Keep track of resolution rates, service cost analysis and service trends with our Customer Service Analytics solutions. This gives you useful insights that helps you give your customer better experience, and also helps you map customer loyalty.
Collaborative CRM: Today, when businesses are connecting with employees, vendors, suppliers and partners from all corners of the world, there is need for integrating CRM with collaborative channels to ensure that communication is smooth with everyone. With BrandLoom, you can avail custom-made solutions that will help you keep in touch with your team across all locations. This is especially useful for executives and entrepreneurs who have to travel often. With our solutions, you can be sure that you do not miss any message.
Social Media CRM: With social CRM, you can integrate social media tools to improve customer engagement. Be it measuring customer reactions or facilitating conversations- BrandLoom helps you manage your customer interactions better so that your customer does not feel neglected. This helps you improve customer experience.
Mobile CRM : It is now necessary for businesses to be mobile. For your executives on the go, make it possible to engage with and update customer data via their mobile devices with our custom mobile CRM solutions. If you have a team spread across multiple locations, BrandLoom’s mobile CRM solutions provides you a flexible and convenient way to stay integrated.
Frequently Asked Questions
CRM services focus on implementing, optimizing, and managing Customer Relationship Management systems that help businesses centralize customer data, streamline interactions, and drive scalable growth. A CRM acts as a single source of truth for sales, marketing, and customer support teams, enabling better decision-making and consistent customer engagement.
Without a structured CRM, businesses often struggle with fragmented data, missed opportunities, and poor follow-ups. BrandLoom’s CRM services are designed to transform customer data into actionable insights, helping organizations improve lead tracking, pipeline visibility, and lifecycle management.
By aligning CRM strategy with business objectives, BrandLoom ensures that customer relationships are nurtured systematically rather than managed reactively. As businesses grow, CRM services become essential for maintaining personalization at scale, improving team productivity, and enabling predictable revenue growth. In today’s competitive environment, CRM is no longer just a tool; it is a foundational growth system.
A CRM system improves customer experience by enabling personalized, timely, and consistent interactions across every touchpoint. With a well-implemented CRM, businesses can track customer preferences, interaction history, purchase behavior, and support issues in one place. This allows teams to respond faster and with greater relevance.
BrandLoom helps businesses use CRM data to create meaningful customer journeys, ensuring that communication feels contextual rather than transactional. CRM systems also support proactive engagement through reminders, follow-ups, and automated workflows, which significantly reduce response delays and missed opportunities.
From a retention perspective, CRM insights help identify churn risks, upsell opportunities, and loyalty triggers. BrandLoom focuses on configuring CRM systems that empower teams to anticipate customer needs instead of reacting after issues arise. When customers feel understood and valued at every stage, satisfaction and long-term retention naturally improve.
BrandLoom works with leading global CRM platforms to ensure flexibility, scalability, and alignment with each client’s business needs. BrandLoom’s platform-agnostic approach allows clients to choose the CRM that best fits their operational complexity, industry requirements, and growth stage.
Rather than forcing a one-size-fits-all solution, BrandLoom evaluates existing systems, data maturity, and integration needs before recommending a platform. The team also supports CRM migrations, upgrades, and optimization projects for businesses already using a CRM but not seeing desired outcomes.
By combining technical expertise with strategic consulting, BrandLoom ensures that the selected CRM platform becomes a growth enabler rather than just a database. The focus is always on usability, adoption, and measurable business impact.
CRM integration plays a critical role in aligning marketing and sales teams by creating shared visibility into leads, campaigns, and customer interactions. When marketing automation tools, websites, and ad platforms are integrated with the CRM, lead data flows seamlessly across teams.
BrandLoom designs CRM integrations that ensure both marketing and sales operate from the same data set, eliminating silos and misalignment. Marketing teams gain clarity on lead quality and downstream revenue impact, while sales teams receive better-qualified leads with full context.
This alignment improves lead handoff, follow-up timing, and conversion rates. BrandLoom also configures dashboards and reporting structures that track performance across the funnel, fostering accountability and collaboration. With proper CRM integration, marketing and sales stop working in isolation and start functioning as a unified revenue engine, driving consistent growth and improved customer outcomes.
Yes, CRM automation significantly improves lead management and conversions by reducing manual effort and ensuring timely engagement. Automation enables businesses to score leads, assign them to the right sales representatives, and trigger follow-ups based on behavior and intent.
BrandLoom implements CRM automation workflows that ensure no lead is overlooked or delayed. From automated email nurturing to task reminders and pipeline updates, automation improves both speed and consistency. BrandLoom also aligns automation rules with business logic, ensuring that leads move through the funnel based on readiness rather than assumptions.
This structured approach increases conversion rates while freeing teams to focus on high-value interactions. Additionally, CRM automation provides real-time visibility into lead status and performance metrics. When designed strategically, as BrandLoom does, CRM automation becomes a powerful driver of efficiency, scalability, and revenue growth.
BrandLoom customizes CRM solutions by starting with a deep understanding of each business’s goals, processes, and customer journey. Rather than offering pre-built templates, BrandLoom conducts detailed discovery workshops to map sales cycles, marketing workflows, and service requirements.
Based on this analysis, the CRM is configured to reflect real-world operations, not generic assumptions. Custom fields, pipelines, automation rules, dashboards, and integrations are designed to support specific business models and industries.
BrandLoom also considers team structure and adoption challenges, ensuring the CRM is intuitive and practical for daily use. Whether the business is B2B, B2C, enterprise, or startup-focused, BrandLoom ensures that the CRM evolves with growth. This tailored approach ensures higher adoption, better data quality, and measurable ROI from CRM investments.
A CRM system should track data that directly supports customer acquisition, engagement, and retention. This includes lead and contact information, interaction history, deal stages, purchase behavior, and support tickets. BrandLoom helps businesses define which data points matter most based on their objectives and sales complexity.
Beyond basic contact details, BrandLoom emphasizes tracking source attribution, engagement metrics, lifecycle stages, and customer value indicators. This data enables better forecasting, segmentation, and personalization. CRM systems should also capture internal activity data, such as follow-ups, meetings, and task completion, to improve accountability.
BrandLoom ensures that CRM data structures are clean, relevant, and scalable, avoiding unnecessary clutter. When the right data is tracked and analyzed consistently, businesses gain actionable insights that directly influence growth and decision-making.
The timeline for CRM implementation and optimization depends on the complexity of the business, chosen platform, and integration requirements. A basic CRM setup can take a few weeks, while more advanced implementations involving automation, data migration, and integrations may take several months.
BrandLoom follows a phased implementation approach to ensure speed without compromising quality. Initial setup focuses on core functionality, followed by optimization and enhancements based on user feedback and performance data. BrandLoom also prioritizes training and adoption, which are critical for long-term success.
Rather than rushing implementation, BrandLoom ensures that the CRM is aligned with business processes and growth goals. This structured approach minimizes disruptions and maximizes ROI, ensuring the CRM delivers value quickly while remaining adaptable for future needs.
Success in CRM consulting is measured by both operational efficiency and business outcomes. Key metrics include CRM adoption rates, data accuracy, lead conversion rates, sales cycle length, and customer retention. BrandLoom defines success benchmarks at the start of every CRM engagement, aligning metrics with business objectives.
Performance dashboards and reports are configured to track progress in real time. BrandLoom also evaluates qualitative indicators such as team productivity, collaboration, and decision-making clarity. A successful CRM implementation should simplify workflows, improve visibility, and support revenue growth.
BrandLoom focuses on measurable impact rather than technical completion, ensuring the CRM continues to deliver value post-implementation. Regular reviews and optimization cycles further ensure sustained performance and continuous improvement.
Businesses can get started with BrandLoom’s CRM services by scheduling an initial consultation to assess current systems, challenges, and growth goals. BrandLoom begins with a comprehensive evaluation of existing data, workflows, and customer touchpoints. Based on this assessment, a tailored CRM roadmap is developed, outlining platform recommendations, implementation phases, and expected outcomes.
BrandLoom works closely with internal teams to ensure alignment and smooth onboarding. From strategy and setup to optimization and training, BrandLoom provides end-to-end CRM support. Businesses benefit from a partner that combines technical expertise with strategic insight. Getting started is not just about adopting a CRM, it is about building a scalable customer growth engine with BrandLoom as a long-term consulting partner.